What we collect, why, who else sees it, and how to have it deleted.
Who is responsible
Tuan Ngo, trading as Craft and Loom, Hanoi, Vietnam. For anything on this page, email ngotuan0784@gmail.com.
What we collect
| Data | Why | How long |
|---|---|---|
| Name, shipping address, phone | To make and deliver your order | 7 years (accounting records) |
| Email address | Order confirmation, tracking, replies | 7 years |
| Order contents and total | Fulfilment, returns, accounting | 7 years |
| Order notes you write | Sizing or monogram instructions | 7 years |
| Cart contents in your browser | So your cart survives a page reload | Until you clear it |
What we never collect
Card numbers, expiry dates and security codes. Those are entered on PayPal’s pages and never reach this site.
Who else sees your data
- PayPal — processes the payment and is a data controller in its own right for that transaction.
- The carrier (UPS or Australia Post) — receives your name and address so it can deliver the parcel.
- Our fulfilment partner in your country — receives the same details to pack and dispatch.
- Our hosting provider — stores the site and its database.
Nothing is sold, rented or shared with advertisers. We do not run advertising pixels or third-party analytics on this site.
Cookies and local storage
This site uses browser storage for one thing: remembering what is in your cart between pages. It is not used for tracking or advertising, and it is not shared. Clearing your browser data empties your cart and removes it.
Marketing
We do not send marketing email. Buying something does not sign you up to anything. The only email you get is about your own order, unless you separately ask to hear about new work.
Your rights
You can ask for a copy of what we hold about you, ask for corrections, or ask for deletion. Email ngotuan0784@gmail.com and we respond within 30 days. Note that we must keep transaction records for the legal accounting period, so we can delete you from everything else but not from the sales ledger.
Security
The site runs over HTTPS. Administrative access is limited to Tuan Ngo. If a breach affecting your data ever occurred, we would email you directly rather than only posting a notice.
Children
This shop is not directed at children and we do not knowingly collect data from anyone under 16.
Last updated 2026 · Craft and Loom · craftandloom.com · Questions: ngotuan0784@gmail.com