One person, based in Vietnam, sourcing every product and standing behind every order. Here is who you are actually buying from.
Who you’re buying from
My name is Nguyễn Thị Kim Anh and I run this shop from Hanoi, Vietnam. There is no team and no local warehouse — I select every item from suppliers I trust, and when you place an order, I handle it personally: checking it, confirming it, and making sure it ships correctly. Our products ship from fulfilment partners based in Australia and the United States, not from Vietnam — so your parcel travels domestically to you rather than internationally.
This is a sole trader business, not a company. That matters in two practical ways: quantities are small and genuinely limited, and if you email with a question, you get an answer from the person who sent the thing rather than from a support desk.
Where our products come from
Clothing, craft kits, embroidery pieces and fabric on this site are ready-made items sourced from suppliers I have chosen and vetted personally. I check the quality of a product before I ever list it for sale — nothing here is made to order.
- Clothing — men’s, women’s and children’s pieces are sourced ready-made from suppliers, and checked here for stitching, sizing and fabric quality before they’re listed.
- Embroidery pieces are sourced from craftspeople I work with directly, and checked before they’re listed for sale.
- Craft kits are sourced as complete kits from suppliers I trust, with a printed guide written in plain English rather than translated instructions.
- Fabric is sourced in small batches from mills and dye houses I’ve worked with before. Colour can vary slightly between batches — that’s normal, not a defect.
Where orders ship from
Orders ship from our fulfilment partners in Australia and the United States — not from Vietnam. Because your parcel travels domestically within your own country rather than internationally, delivery is faster and there are normally no customs charges. Your order confirmation email will tell you exactly where your parcel ships from and give you a tracking number.
About product variation
Because these are sourced items rather than a single production run, there can be small differences in shade, trim or finish between batches — the same style ordered twice may not be completely identical, and product photos are representative rather than exact. If something arrives noticeably different from what you ordered, email me and we’ll sort it out.
Prices include shipping
Shipping cost is built into every price on this site. I do it that way because a total that jumps when you enter your address is a bad experience, and because one clear number is easier for both of us. See the Shipping Policy for the detail.
Last updated 2026 · Craft and Loom · craftandloom.com · Questions: fani.german555@gmail.com